COVID-19 customer support
We're here for you
Should you experience unfortunate hardship as a result of COVID-19, we want to help you. Below are the assistance options that may be available to you
For Loan or Credit Card Payment Assistance:
To request a real estate loan, personal loan, auto loan, credit card or Small Business loan payment deferral or extension, please fill out a request via our secure Online Payment Assistance Portal for the fastest response.
Protecting your finances during the coronavirus pandemic:
The Consumer Financial Protection Bureau (CFPB) is committed to providing consumers with up-to-date information and resources to protect and manage their finances during this difficult time. For details, please visit their website at https://www.consumerfinance.gov/coronavirus/
For Consumer and Small Business Customers:
Consumer and small businesses may request refunds of overdraft fees.
Scams that could impact you
Customers should not respond to texts, emails or calls from unknown persons, and should hang up on unexpected robocalls. Fraudsters impersonate health organizations, businesses, and even the bank when attempting to gain personal information, financial information, or the fraudulent transfer of funds.
Beware: It is possible for a fraudulent phone call to appear to be from a legitimate business. If you're unsure of the legitimacy of the business, call them back using contact information you’ve found on your own.
Schemes may include:
- COVID-19 Debt Relief
- The sale of fake test kits
- Supplies such as mask or gloves
- Vaccines or cures
- Charities looking for donations for non-existent organizations
- Bank/FDIC personnel claiming that banks are limiting access to deposits
- Investment scams that claim the products or services of publicly traded companies can prevent, detect, or cure COVID-19.
Stay Aware. Opening emails or text messages from an unknown sender can expose you to malware or malicious software.
Please remember that the government will NOT ask for a fee from you to receive the stimulus check or economic relief funds. Also, the government will NOT ask for your personal or account information. And BBVA will never ask you to email us personal information such as account numbers and passwords.
If you have fallen victim to a fraud scheme, please contact BBVA. You can find additional information about how to protect yourself and report fraud here.
Helpful quick read articles:
Talking to your creditors if you're having trouble paying your bills
The coronavirus crisis has caused financial hardship for millions of Americans. If you're having trouble paying your bills right now, talking to your creditors could help you get payment relief and protect your credit score. Get information and ideas about contacting and negotiating with creditors.
Savings & Budgeting
Revisiting your finances in the wake of COVID-19
The coronavirus hit America swiftly and severely. In a matter of days, millions found themselves confined to their homes, working remotely, or out of a job completely. Not only were people concerned about getting sick, they were also worried about how they could financially survive the pandemic.
How the CARES Act could impact your retirement savings
In response to the COVID-19 crisis, the CARES Act makes it easier to access and manage your retirement account funds. This includes borrowing more, withdrawing funds penalty-free and suspending RMDs. Learn more about the changes and how they affect you.
Together, we will get through this challenge
BBVA will continue to monitor conditions and look for ways to improve our service while protecting customers and team members alike. Please stay safe.
Please remember that BBVA will never call, email, or text you and ask for your PIN or private financial information. For security tips and helpful links, please visit our Security Center.