Ensuring your access to banking

Your safety remains our top priority as we start reopening our branch lobbies

As states start to open up, BBVA wants to welcome you back with lobby service in an environment of enhanced safety. Your safety and the safety of our employees is very important, which is why we've taken additional precautions and put special health and safety protocols in place, such as: 


Hand sanitizer for you and our bankers 
 


Signage and floor decals to promote social distancing
 


Protective plexiglass shields for all customer-facing areas
 


Our bankers will wear masks and gloves 
 


Enhanced cleaning of branch lobbies 
 


No more than 5 customers inside branch at a time 
 


 

Reopening schedule for standard business operations

BBVA has begun opening branches and returning to normal lobby service. The hours of operation for reopened branches are Mon–Thurs 9am–5pm and Fridays 9am–6pm

BBVA will continue opening more branches to full service. If a branch lobby is not yet open, customers can make appointments by calling their branch. Drive thru service is open and ATMs are available 24/7.

As a reminder, you can access your accounts 24/7 using the BBVA Mobile Banking App or BBVA Online Banking.

Before visiting your local branch, be sure to confirm its operations status here

We encourage all customers to wear masks at our branches. If you’re experiencing symptoms or believe you have been exposed to COVID-19, please use our drive-thrus.

 

 
Important Notice

As you can imagine, we are experiencing increased call volume to Customer Support. In the event that you need assistance, remember to sign-in to your BBVA Mobile Banking app and use Contact Us within the Assistance Center. This could substantially reduce your wait time.

Investment Customers

Access your BBVA Investments account from home 24/7 using the BBVA Investments Mobile App or Online Access. If you have not registered for online access please click here and register as soon as possible. Please contact your financial consultant for any questions about your investment account or you can call 1-800-239-1930, option 1 for assistance.

Answers to commonly asked questions about BBVA branches

Once a branch opens, it will be a full service branch. We will offer all our regular services and hours of operation will return to normal.

Out of an abundance of caution and consideration for your safety, no more than 5 customers will be allowed in the building at one time.

For your safety and the consideration of others, we highly encourage everyone to wear a mask as recommended by health experts. Masks will only be mandatory if required by city or state ordinance.

Yes, for the safety of our customers and employees alike, all employees will be required to wear a mask and gloves.

  • Hand sanitizer for all customers and employees will be available at stations throughout each branch
  • Complimentary masks will be available for customers if desired
  • Teller windows and customer facing banker desks will have plexiglas barriers
  • Signage will be posted to promoting social distancing, encouraging people to wear masks, and asking people not to enter the branch if they feel sick or have been exposed to COVID-19
  • Easy to follow floor decals will be placed 6 ft apart to help guide social distancing
  • High-touch areas such as door handles are outfitted with microbial self-cleaning skins
  • Disposable pens will be available to you
  • Enhanced cleaning measures will be implemented at each branch.

We value the safety of our employees and their families. We are doing many things throughout our organization, such as increased education around preventing the spread of COVID-19, a dedicated COVID-19 crisis team, mandatory 2 week quarantine to anyone feeling sick or who was exposed to COVID-19, and access to on-demand telemedicine service for all employees.

As this situation develops we will continue to be vigilant and adapt to the needs of our customers and employees.

Drive-thru banking tubes vary by branch location. In general, you begin by pushing the service button to ask for assistance. The teller will then send you a canister with a deposit or withdrawal slip to fill out. Once you have placed all the required items back in the canister, you can then send the canister back to the teller to complete your transaction.

Yes, there are limits as to how much money you can withdraw at bank drive-thrus. The drive-thru withdrawal limit will depend on your branch's withdrawal policy. Ask your branch about their drive-thru banking withdrawal policy. If you have a specific need, call your branch or let your drive-thru bank teller know so that your request can be evaluated and options discussed. 

Yes, you can cash a check at a drive-thru. BBVA has policies that could limit the amount and immediate availability of funds. It is best to discuss the limitations with your drive-thru banking teller before cashing a check. 

BBVA does not offer money orders. We can provide our banking customers with cashier’s checks for a fee. Not every branch offers cashier's checks as a drive-thru service. Speak to your branch for their policy.

Due to limitations of the drive-thru system’s capacity, limits may apply to the amount of cash currency you can place in a tube and generally, we do not accept rolled coins due to weight. Please consult an on-site Associate or call your branch with specific transaction questions. If depositing a check, there is no limit to the amount that can be deposited using a drive-thru.

BBVA wants customers and employees to be as safe as possible from the coronavirus. We have enhanced our janitorial services to include daily sanitizing of drive-thru equipment, including drawers, pneumatic tubes and cash containers. All our cleaning procedures follow CDC recommendations. Also, BBVA is continuing to provide latex gloves and sanitizing wipes for employees.

Together, we will get through this challenge

BBVA will continue to monitor conditions and look for ways to improve our service while protecting customers and team members alike. Please stay safe. 

Please remember that BBVA will never call, email, or text you and ask for your PIN or private financial information. For security tips and helpful links, please visit our Security Center.

Details you need to make a smart decision

BBVA Investment Services is the marketing name for BBVA USA and its affiliates that provide financial planning, securities, insurance, trust, asset management and investment advisory products and services

Securities and Insurance Products:
ARE NOT DEPOSITS ARE NOT FDIC INSURED
ARE NOT BANK GUARANTEED MAY LOSE VALUE
ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY