Ensuring your access to banking

Your health, safety, and access to your accounts is our priority

At BBVA, we are taking a number of proactive steps to help ensure your access to banking services, while protecting the health and safety of our customers and our employees. Currently, drive-thru service is our primary means of operation with normal business hours, Monday - Friday, and ATMs available 24/7.

Banking Center lobbies are closed to walk-in traffic, except for scheduled appointments. Please contact your branch to schedule an appointment if needed.

Certain branches without a drive-thru will be open on a limited basis. You can check the status and hours of our branch network here for the latest availability information.

As a reminder, you can access your accounts 24/7 using the BBVA Mobile Banking App or BBVA Online Banking.

Important Notice

As you can imagine, we are experiencing increased call volume to Customer Support. In the event that you need assistance, remember to sign-in to your BBVA Mobile Banking app and use Contact Us within the Assistance Center. This could substantially reduce your wait time.

Investment Customers

Access your BBVA Investments account from home 24/7 using the BBVA Investments Mobile App or Online Access. If you have not registered for online access please click here and register as soon as possible. Please contact your financial consultant for any questions about your investment account or you can call 1-800-239-1930, option 1 for assistance.

Answers to commonly asked questions about the BBVA branch drive-thru

Drive-thru banking tubes vary by branch location. In general, you begin by pushing the service button to ask for assistance. The teller will then send you a canister with a deposit or withdrawal slip to fill out. Once you have placed all the required items back in the canister, you can then send the canister back to the teller to complete your transaction.

Yes, there are limits as to how much money you can withdraw at bank drive-thrus. The drive-thru withdrawal limit will depend on your branch's withdrawal policy. Ask your branch about their drive-thru banking withdrawal policy. If you have a specific need, call your branch or let your drive-thru bank teller know so that your request can be evaluated and options discussed. 

Yes, you can cash a check at a drive-thru. BBVA has policies that could limit the amount and immediate availability of funds. It is best to discuss the limitations with your drive-thru banking teller before cashing a check. 

BBVA does not offer money orders. We can provide our banking customers with cashier’s checks for a fee. Not every branch offers cashier's checks as a drive-thru service. Speak to your branch for their policy.

Due to limitations of the drive-thru system’s capacity, limits may apply to the amount of cash currency you can place in a tube and generally, we do not accept rolled coins due to weight. Please consult an on-site Associate or call your branch with specific transaction questions. If depositing a check, there is no limit to the amount that can be deposited using a drive-thru.

BBVA wants customers and employees to be as safe as possible from the coronavirus. We have enhanced our janitorial services to include daily sanitizing of drive-thru equipment, including drawers, pneumatic tubes and cash containers. All our cleaning procedures follow CDC recommendations. Also, BBVA is continuing to provide latex gloves and sanitizing wipes for employees.

Together, we will get through this challenge

BBVA will continue to monitor conditions and look for ways to improve our service while protecting customers and team members alike. Please stay safe. 

Please remember that BBVA will never call, email, or text you and ask for your PIN or private financial information. For security tips and helpful links, please visit our Security Center.

Details you need to make a smart decision

BBVA Investment Services is the marketing name for BBVA USA and its affiliates that provide financial planning, securities, insurance, trust, asset management and investment advisory products and services

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