COVID-19 Loan Payment Assistance Request

Please fill out the form below, and your request for payment relief will be evaluated by a loan specialist.

Please do not attempt to use the form below to apply for an SBA Paycheck Protection Program loan. For more information on the Paycheck Protection Program, please click here.

CALIFORNIA RESIDENTS: You can learn more about the personal information we collect and the purposes for that collection here. Para español, haga clic aqui.



I consent to being contacted regarding any debts I may owe to BBVA at this, or any other cellular or mobile telephone number I have provided to BBVA. The method of such contact may include text messages, telephone calls, or other methods of contact.

Maximum of 4 digits
Maximum of 4 digits

Please do not enter your account number, social security number, or any other confidential information in this form.

By submitting this form, I confirm that I have been impacted by COVID-19 and agree I am requesting payment relief assistance.


Together, we will get through this challenge. 

BBVA will continue to monitor conditions and look for ways to improve our service while protecting customers and team members alike. Please stay safe. 


Please remember that BBVA will never call, email, or text you and ask for your PIN or private financial information. For security tips and helpful links, please visit our Security Center.

Details you need to make a smart decision

If you would like to assert there has been an error made with the servicing of your consumer mortgage loan, or if you would like to request information about the servicing of your consumer mortgage loan, and if you would like your assertion or request to be treated in accordance with the procedures provided in 12 C.F.R. Parts 1024.35 and 1024.36, then you must send written notice to us at BBVA USA, PO Box 10184, Birmingham, Alabama 35202. Otherwise, we will treat your assertion or request per our standard policies and procedures.

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage account, and you may learn more about your rights by contacting BBVA USA, or by visiting

All loans subject to approval, including credit approval.