California Residents

The California Consumer Privacy Act (CCPA) provides you with several rights including the right to know the personal information being collected about you, delete the personal information collected and to opt-out of selling your personal information. Please read the information carefully before you make your choices below.

Your Rights

Accessing and deleting the personal information collected about you is your right. You also have the right to know the categories of personal information and the reason for their collection. Additionally, you have the right to be informed of the types of third parties your personal information is shared with or sold to. You also have the right to opt-out of the sale of your personal information and to not be adversely affected for exercising these rights. However, nothing in this form prohibits the sharing of information necessary for us to follow the law, as permitted by law, or to give you the best service on your accounts with us.

How to Submit

You may submit a personal information request by calling BBVA Customer Service at 1-844-228-2872 or by completing the form below.

Provide the contact information associated with your account or job application. Do not include account numbers, social security numbers, usernames, passwords or other sensitive information. Please ensure that the information entered is correct and complete.

What to Expect

Within (45) days of processing your verifiable request, we will respond with instructions on how to access your personal information. If additional time, up to (45) days, is necessary to process your request, we will notify you in writing. The information we provide will cover the 12-months prior to submission of your verifiable request and if you have an account with us, we will provide the information through that account. If not, at your choice, we will respond by mail or electronically. The requested information will be provided free of charge unless manifestly unfounded, excessive or repetitive in nature.

Request Information

Please provide details of your request.



About You


Include any additional information you would like us to know. Do not include account numbers, social security numbers or other sensitive information.



Email us with questions or call BBVA Customer Service - 1-844-228-2872


Privacy & Security

We're committed to protecting your personal information. See our privacy and security section for details.