The information you provide to us for online access to accounts or services is protected by electronic, physical, and procedural safeguards according to applicable law.
To ensure this information remains confidential, your information is encrypted or scrambled so it cannot be read except by the recipient during its transmission over the Internet using your browser's standard Secure Socket Layer (SSL) connection. This information includes your name, address, telephone, fax, and account numbers.
We encourage you to learn more about how we protect your information when you are interacting online with BBVA by reading the information below.
In general, email is not a secure means of communication. BBVA's online applications include data encryption for the protection of your personal information. However, typical e-mail programs do not include such built-in encryption. If the information you need to convey is of a sensitive nature, including account numbers, Social Security number, passwords or PINs, please contact us by phone, U.S. mail, or visit your local banking center.
For our consumer products, a number of calculators and planning tools are located on our site to help in your decision-making process. We do not track or retain the personal information you provide through these tools.
The calculators are intended to provide illustrative examples based on the inputs you supply combined with certain built-in assumptions. We do not guarantee the accuracy of the calculators, the applicability of any calculator to your circumstances, or that all relevant variables are available for input by you. We recommend that you seek personal advice from qualified professionals before making any financial or business decision.
In the operation of banking, brokerage, and other online services, BBVA and the third-party service providers we have contracted with, store and must access your personal, business and account information. All web site access to sensitive information is protected by SSL encryption. In addition, we require a logon ID (or nickname) and password (or PIN number) to access your accounts and services.
You can help maintain the security of your information by not sharing your logon ID, nickname, password or PIN with anyone. You should also consider changing your password or PIN regularly. Finally, be sure to "log out" or close your web browser after accessing your online accounts.
In order to provide better service, our web site may use a software "cookie." A cookie is a small piece of information which a web site stores in the web browser of your PC and can later retrieve. A cookie cannot be read by a web site other than the one that set the cookie. Many cookies only last through a single session or visit. You can set up your web browser to inform you when cookies are set or to prevent cookies from being set.
Again, we do not store any information on cookies that would enable anyone to contact you via telephone, e-mail, or U.S. mail.
BBVA works with a number of third-party vendors to provide you with services and special offers. We typically provide access to these services and offers through a link to the vendor's site or a shared, "co-branded" site (where you will see the BBVA logo alongside the service provider's logo). We do not own these third-party vendors and do not have direct control over their handling and use of information you may provide to them. Therefore, please refer to the specific online privacy and security policies of third-party vendors when accessing their sites.
BBVA also may use third-parties technology providers to design and evaluate on-line advertising and the use of our site. We do not provide these vendors with any personally identifiable information about you, such as your name, mailing address, or account number. (See information on how we use your e-mail address, above.)
As a reference and service to you, BBVA does provide links to other web sites on the Internet. These links are provided for your convenience and do not constitute an endorsement. You should also refer to that specific site's privacy and security policies when accessing other sites.
We do not knowingly collect, maintain, or use personal information from our web sites about children under the age of 13.