Updated September 1, 2018

BBVA is continually working to make its web content and online services accessible as part of its inclusion efforts.  We are committed to providing a website that is built with accessibility in mind. We use industry-standard techniques and best practices to provide a high level of website accessibility for users. BBVA takes steps so that its existing and new online content follow the World Wide Web Consortium (W3C) Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 2.0, Level A and AA. The WCAG guidelines are aimed at making web content more accessible to people with disabilities, including blindness and low vision, deafness and hearing loss, and others who rely on assistive technology such as screen reader users and keyboard-only users.

Our website developers are trained on web accessibility guidelines, tools, and techniques. We also conduct periodic website evaluations to identify and correct any potential accessibility issues. Through these and other measures, we strive to maintain and improve our website’s accessibility.

Web Accessibility Goals

Our goal is for everyone to have the opportunity to fully interact with and benefit from our website and our online and mobile banking services. The content on our website and online services is always evolving, which means that maintaining accessibility is an ongoing process. While updates are being developed, some content may be in varying stages of progress toward our accessibility goals. If you encounter accessibility issues on our website or have feedback on how we can improve accessibility, please contact us at the email address or phone number provided on this webpage.


Web Accessibility Tools

A link to download the free eSSENTIAL Accessibility™ App is available on this webpage. The app incorporates assistive technology such as mouse and keyboard replacements, voice recognition, speech enablement, and hands-free/touch-free navigation to help users access the information and services on our website.

Learn About Our Accessibility Tools