Consumer Privacy Disclosure

Important Notice Regarding Your Personal Information

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. 

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • Account balances and payment history
  • Credit history and credit scores
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons the Affiliates choose to share; and whether you can limit this sharing. 
Reasons we can share your personal information Do we share? Can you limit this sharing?
For our everyday business purposes –
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes – 
to offer our products and services to you
Yes No
For joint marketing with other financial companies
Yes No
For our affiliates’ everyday business purposes – 
information about your transactions and experiences
Yes No
For our affiliates’ everyday business purposes –
information about your creditworthiness
Yes Yes
For our affiliates to market to you
Yes Yes
For nonaffiliates to market to you
No We don’t share
To limit our sharing


Call 1-800-275-7219 – our menu will prompt you through your choices.

Please note:

If you are a new customer, we can begin sharing your information 45 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

To limit direct marketing
Please note:
Direct marketing is email, postal mail and telephone marketing. Even if you limit direct marketing, we may still contact you to service your account or as otherwise allowed by law.

Call 1-844-BBVAUSA or go to

Who we are
Who is providing this notice?
BBVA USA; PNC Insurance Agency, Inc.; PNC Managed Account Solutions, Inc.; PNC Mortgage Corporation; PNC Open Platform, Inc.; and PNC EF Corporation (collectively, the “Affiliates”). 
What we do
How do the Affiliates protect my personal information?  To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. 
How do the Affiliates collect my personal information? 

We collect your personal information, for example, when you:

  • Open an account or deposit money
  • Pay your bills or apply for a loan
  • Use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply only to you unless you tell us otherwise.

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • BBVA USA affiliates include companies with a “PNC” name; financial companies such as PNC Mortgage Corporation; and others, such as the Affiliates listed above in response to the question, “Who is providing this notice”. 

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • The Affiliates do not share with nonaffiliates so they can market to you. 
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you. 

  • Our joint marketing partners include financial service companies, such as banks, insurance providers, investment companies, securities broker-dealers, and credit card companies.
Other important information

CALIFORNIA RESIDENTS (consumer account with a California address): Please see the separate notice you are receiving entitled “Important Privacy Choices for Consumers” for your right to opt out of sharing with affiliates and with non-affiliated financial institutions that are joint marketing partners.

NEVADA RESIDENTS: We are providing you this notice pursuant to state law. You may call 1-844-BBVAUSA (1-844-228-2872) to be placed on our Do Not Call List. For more information, mail BBVA USA, Attn: AL-BI-SC-DAE, PO Box 10566, BIRMINGHAM, AL 35296-0566. You may also contact the Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington Avenue, Suite 3900, Las Vegas, NV 89101, call 702-486-3132, or e-mail

VERMONT RESIDENTS: We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures. The information we may share pursuant to a joint agreement for marketing is limited to consumer name and contact information and our own transaction and experience information. Additional information concerning our privacy policies can be found at or call 1-800- 275-7219.

DO NOT CALL POLICY: This notice serves as the BBVA USA Do Not Call Policy required by the Telephone Consumer Protection Act. Our associates receive training on how to document and process opt-outs for telephone marketing calls. Consumers who request to no longer receive these calls will be placed on our internal Do Not Call list. BBVA USA will not contact any consumer on the federal or state Do Not Call registries, unless allowed by law.

REV. 06/21