BBVA ClearSpend Visa® Card Electronic Communications Agreement

It is our goal to provide you with as many digital banking options as possible, including providing information to you electronically. We are required by law to give you certain information in writing. This means you have the right to receive that information on paper. With your consent, we can provide it to you electronically, instead. In this consent:

  • “We,” “us,” “our,” and “BBVA” mean BBVA USA, Member FDIC, a member of the BBVA Group, or any other affiliate bank of BBVA USA Bancshares, Inc.
  • “You” and “your” mean the person giving this consent, and also each additional account owner, authorized signer, authorized representative, delegate, product owner and/or service user identified on any BBVA product that you apply for, use or access.
  • “Communications” means each disclosure, notice, agreement, fee schedule, privacy policy, statement, record, document, and other information we provide to you, or that you sign or submit or agree to at our request.

You agree to receive electronic Communications from us.

As part of your relationship with us, we will provide you with Communications. By accepting this Agreement, you consent to receiving Communications in electronic form for any products, services and accounts that you have or apply for, either now or in the future. You also consent to the use of electronic signatures in your relationship with us.

We may deliver electronic Communications to you in several ways.

When we deliver electronic Communications to you, we will either: (1) email them to you; (2) post them on our website; (3) present them on- screen or for download through one of our online or mobile banking services; (4) include them in other electronic Communications that we are delivering to you, such as electronic account statements; or (5) in the manner specified in any other agreement we have with you. If we are not emailing or presenting the information to you directly, we will tell you where you can go to view that information.

If you seek to obtain a new product, service or account with us, we may remind you that you have already consented to receiving electronic Communications and using electronic signatures in your relationship with us. If you choose not to receive electronic Communications or use electronic signatures in connection with the new product, service or account, that choice does not mean you have withdrawn your consent with respect to any other product, service or account.

You will need some technology to receive electronic Communications.

To receive and retain electronic Communications from us, you will need the following:

A computer or mobile device with an operating system that supports everything below;

  • A connection to the internet;
  • A current version of a web browser that we support. You should check the system requirements periodically for updates to supported software;
  • A hard drive or other data storage unit; 
  • A valid, active email address; and
  • A current version of a program that displays PDF files (such as Adobe® Reader®).

To test your ability to open a PDF file, please click here.

If our hardware and software requirements change, and that change would create a material risk that you would not be able to access or retain electronic Communications, we will give you notice of the change. Continuing to use our electronic services after receiving notice of updates to our system requirements signifies your acceptance of the change and reaffirmation of your consent.

Please keep your contact information up to date.

It is your responsibility to keep all of your contact information current so that we can send you electronic Communications. You can update your email address and other contact information by editing your profile with your ClearSpend app  or Online. You may also call Customer Service at 866-236-7967.

You can withdraw your consent to receiving electronic Communications.

You have the right to withdraw this consent at any time. If you withdraw your consent, we will terminate your ClearSpend account and related services, including your use of the ClearSpend website and mobile application.  To withdraw your consent to receiving electronic Communications, you may call Customer Service at 866-236-7967. Your withdrawal of consent will become effective only after we have had a reasonable opportunity to act upon it.

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