International Transfers


How do I send an International Transfer?
  • 1. Move your mouse over the Payments & Transfers tab, and then click on International Transfers.
  • 2. For Step 1, click on the Send Money tab, select the account from which you would like to make the international transfer by clicking on the down arrow next to the From box. Move your mouse over one of the accounts displayed, and then click to choose the account.
  • 3. To select the account to which you would like to make the transfer, click the down arrow next to the To box. Move your mouse over one of the accounts displayed, and then click to choose the account.
  • 4. Click your mouse inside the Amount field and enter the currency amount you would like to send.
  • 5. Fees, Taxes, and Total to Recipient are automatically calculated based on the amount you have provided in the previous step.
  • 6. Enter the purpose of your transfer in the Reason for Transaction field. When finished, click the Next button.
  • 7. In Step 2, you will need to verify the transaction with a One-time Security Code that will be delivered to you via text message to your mobile phone or to your Primary Email Address. Enter this code in the One-time Security Code box. Click the Submit button.
  • 8. You will receive a Payment Receipt when the transaction is successfully sent. You can choose to Make Another Transfer or Close the window.
How much can I transfer?

Customer and bank limits vary. If provided by the destination bank, the maximum amount you can transfer will be listed below the Amount box. The exact amount of money you can transfer may change, depending on how much you have transferred recently.

What are the different transaction status types?

PENDING – The transaction request has been received and is waiting to be processed. Each transfer will be in Pending status for at least 30 minutes after a transfer is submitted. Transactions with a Pending status can be cancelled.
PROCESSING – The transaction request has been sent and cannot be cancelled.
UNDER REVIEW – The transaction request is under further review before being processed.
PROCESSED – The transaction has successfully processed.
CANCELLATION REQUESTED – Cancellation of the transaction was requested by the user or by the system.
CANCELLED – The transaction has been cancelled by the user or by the system. If any money has already been taken out of an account, it will be returned.


Need online banking assistance? Call us at 1-800-273-1057
Monday to Friday 7 a.m. to 10 p.m. CT
Saturday 8 a.m. to 4 p.m. CT