Frequently Asked Questions

Online & Mobile Banking

Debit Card

Fees / Charges


Hours of Operation (Central Time):
Monday – Friday, 7 a.m. – 10 p.m.
Saturday – 8 a.m.  – 4 p.m.

Contact us by phone

Holiday’s Closed – New Year’s, 4th of July, Thanksgiving, and Christmas

Customer Service and New Accounts
(Alabama, Arizona, California, Colorado, Florida, New Mexico, and Texas)
1-844-BBVA USA

Customer Service and New Accounts
(other states)

Online and Mobile Banking Customer Service

Mortgage Origination Inquiries  

Home Equity Loans and Home Equity Lines of Credit 

Loan Customer Service 

Automated Loan Payoff

Credit Card Customer Service

Investment Solutions Customer Service

BBVA American Express Card Customer Service

International (Mexico) Customer Service

Details you need to make a smart decision

If you would like to assert there has been an error made with the servicing of your consumer mortgage loan, or if you would like to request information about the servicing of your consumer mortgage loan, and if you would like your assertion or request to be treated in accordance with the procedures provided in 12 C.F.R. Parts 1024.35 and 1024.36, then you must send written notice to us at BBVA USA, PO Box 10184, Birmingham, Alabama 35202. Otherwise, we will treat your assertion or request per our standard policies and procedures.

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage account, and you may learn more about your rights by contacting BBVA USA, or by visiting