Report Fraud or Identity Theft
1-844-228-2872
Visit security center for instructions
Hours of Operation (Central Time):
Monday – Friday, 7 a.m. – 10 p.m.
Saturday – 8 a.m. – 4 p.m.
Holiday’s Closed – New Year’s, 4th of July, Thanksgiving, and Christmas
Customer Service and New Accounts
(Alabama, Arizona, California, Colorado, Florida, New Mexico, and Texas)
1-844-BBVA USA
(1-844-228-2872)
Customer Service and New Accounts
(other states)
1-866-5-DIGITAL
(1-866-534-4482)
Online and Mobile Banking Customer Service
1-800-273-1057
Mortgage Origination Inquiries
1-888-8-LENDING
(1-888-853-6346)
Home Equity Loans and Home Equity Lines of Credit
1-844-443-2282
Loan Customer Service
1-800-239-1996
Automated Loan Payoff
1-800-239-1966
Credit Card Customer Service
1-800-239-5175
Investment Solutions Customer Service
1-800-239-1930
BBVA American Express Card Customer Service
1-844-622-2282
International (Mexico) Customer Service
001-866-342-2512
Details you need to make a smart decision
If you would like to assert there has been an error made with the servicing of your consumer mortgage loan, or if you would like to request information about the servicing of your consumer mortgage loan, and if you would like your assertion or request to be treated in accordance with the procedures provided in 12 C.F.R. Parts 1024.35 and 1024.36, then you must send written notice to us at BBVA USA, PO Box 10184, Birmingham, Alabama 35202. Otherwise, we will treat your assertion or request per our standard policies and procedures.
You have certain rights under Federal law related to resolving errors and requesting information about your mortgage account, and you may learn more about your rights by contacting BBVA USA, or by visiting http://www.consumerfinance.gov/mortgage/