IMPORTANT- Update on Impact of Hurricanes Irma and Impending Hurricane Jose on Bank Operations – Wednesday, September 13, 2017 3 p.m. CT:

The following applies to Cash Vault services and Brink’s courier service for the areas affected by Hurricane Irma: All cash vaults in the Alabama, Florida, Georgia, and South Carolina markets have returned to normal operations, with the exception of Ft. Myers, FL. Ft. Myers- Picking-up deposits and providing change orders for locations that were scheduled to be serviced on Monday and Tuesday of this week.

For clients in the path of Hurricane Jose using Direct Deposit of Payroll, we strongly encourage your company to plan ahead and send your ACH Direct Deposit file early to BBVA Compass with a future effective date. BBVA Compass can warehouse your future-dated ACH transactions for up to 7 business days. Therefore, you and your employees will have one less worry with the impending hurricane.

For clients using ACH, we have been advised that certain financial institutions are temporarily closed which will delay transactions and ACH returns involving those institutions (for instance, FIs in U.S. Virgin Islands and Puerto Rico). Please be advised that additional institutions may be affected as Hurricane Jose progresses. NACHA rules provide for accommodation for these situations (e.g. Section 1.5 of the NACHA Operating Rules). BBVA Compass ACH operations and systems are not anticipated to be affected.

Our Business Relationship Services will be conducting business-as-usual on all days with calls and emails being re-routed to unaffected areas. Continue to utilize your designated regional BRS contact information.

Please check back on Thursday, September 14 for an update on the status of operations.

As conditions continue to improve, we encourage you to remain diligent regarding downed power lines, flooding, and debris, as they continue to present danger for an undetermined amount of time. BBVA Compass hopes that each of our clients and employees can begin the rebuilding process.